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ARGO · 3 months ago

Technical Communicator II (Richardson, TX)

Richardson, TX

Full-time

Onsite

Mid Level

3+ years exp

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. The Technical Communicator will create world-class documentation for ARGO products, collaborating with program managers and technical teams to ensure clear communication of complex information.

Financial ServicesInformation TechnologySoftware

No H1B

Responsibilities

Plan and manage documentation projects to meet deadlines

Gather technical information from demos, systems, and team input

Work with subject matter experts to ensure quality and accuracy

Follow ARGO’s style guide and documentation standards

Write and edit content for technical and non-technical audiences

Maintain and update documentation libraries

Conduct user analysis and gather feedback

Support interface and writing standards across departments

Perform peer reviews and apply best practices

Use technology tools effectively in daily tasks

Qualification

Microsoft OfficeTechnical communicationAdobe AcrobatMadCap FlareSoftware development experienceAnalytical thinkingListening skillsInterviewing skillsTeam collaborationOrganizational skills

Required

Bachelor's degree in technical communication, journalism, computer science, English with an emphasis in technical communications, or a related field preferred

Experience levels vary by role: Technical Communicator 1: 0–3 years, Technical Communicator 2: 3–6 years, Senior: 6–10+ years, Lead: 6–10+ years with leadership experience

Experience creating content for varied technical audiences

Experience in software development environments (required for all except level 1)

Familiarity with technical platforms and languages is a plus

Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare

Strong writing and editing skills

Excellent command of English grammar and usage

Knowledge of technical communication standards

Ability to gather, analyze, and organize information

Strong interviewing, listening, and observational skills

Analytical thinking and decision-making

Ability to work independently or in teams with minimal supervision