Megatel Homes · 1 day ago
Customer Support Specialist - Digital Asset Home Loan Program
Dallas, TX
Full-time
Onsite
Entry Level
$24/hr - $29/hr
2+ years expMegatel Homes is one of the nation’s premier homebuilders, creating an innovative digital assets customer service team. They are seeking Customer Support Specialists to assist homebuyers with questions about their cryptocurrency product and provide support for the MegPrime digital asset services home loan savings program.
Real Estate
Responsibilities
Handle inbound customer calls, emails, and chats related to MegPrime digital assets home loan savings program
Explain technical concepts—wallets, transactions, security, rewards, and platform functionality—in a clear, accessible, customer‑friendly way
Assist customers with account setup, product navigation, and troubleshooting
Follow established procedures to verify customer identity and protect account security
Document all customer interactions accurately in company systems
Escalate technical, compliance, or security‑related issues to senior support personnel when necessary
Collaborate with internal teams (product, IT, lending) to stay current on updates and provide accurate information
Maintain professionalism, empathy, and strong problem‑solving skills in every interaction
Contribute to a positive, supportive, and efficient call center environment
Qualification
Required
High school diploma or equivalent
Minimum of two (2) years of customer service, call center, or technical support experience
Ability to translate complex technical information into simple, customer‑friendly language
Excellent verbal communication, active listening, and interpersonal skills
Ability to multitask, stay organized, and prioritize effectively in a fast‑paced environment
Strong attention to detail and documentation skills
Familiarity with CRM or call center software
Preferred
Bachelor's degree in business administration, finance, or a related field
Experience in banking, mortgage, loan servicing, fintech, or digital financial products
Understanding of cryptocurrency fundamentals (e.g., blockchain basics, wallets, transactions)
Experience with cryptocurrency platforms or digital wallets
Benefits
Medical, dental, and vision insurance
401(k)
Paid Time Off and Holidays
Opportunities for growth as our call center expands
A collaborative, innovative work culture
The chance to be part of a first‑of‑its‑kind initiative in the homebuilding industry
Company
Megatel Homes
Megatel Homes is a real estate company providing new homes in Dallas, Houston, and Oklahoma City.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Houston Business Journal
2025-03-26
Company data provided by crunchbase