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The Planet Group · 4 weeks ago

Application Support Developer/ Engineer

Dallas, TX

Contract

Hybrid

Senior Level

$65/hr - $70/hr

5+ years exp

The Planet Group is a company in the healthcare sector, seeking an Application Support Developer/Engineer to serve as a trusted expert for complex technical issues. The role involves deep technical analysis, process leadership, and cross-functional collaboration to enhance system reliability and operational excellence.

ConsultingPharmaceuticalRecruitingStaffing Agency

No H1B

Responsibilities

Lead root cause analyses of high-impact incidents, ensuring thorough diagnosis, resolution, and preventive action documentation

Validate and certify software defects prior to escalation; provide detailed impact assessments and coordinate with development teams for resolution

Serve as a subject matter expert (SME) for core applications and infrastructure relied upon by customers and internal stakeholders

Perform advanced troubleshooting and code analysis, leveraging SQL and application-level debugging to isolate and identify system defects

Mentor Triage and Staff support engineers, providing guidance on technical issues, incident triage, and best practices

Drive process improvements in support workflows, knowledge management, and defect prevention strategies

Partner closely with Product and Development teams to influence prioritization of problem fixes

Provide clear, proactive communication with stakeholders and customers regarding progress and resolution

Qualification

Application SupportRoot Cause AnalysisSQLObject Oriented ProgrammingITSM ToolsApplication ArchitectureCode AnalysisMicrosoft Office SuiteCommunication SkillsMentoring

Required

5+ years of experience in application support, technical QA, or software engineering roles

Previous experience coding with an object oriented language

Demonstrated expertise in root cause analysis, incident management, and problem resolution in complex technical environments

Strong proficiency with SQL and experience analyzing application logs, database performance, and data integrity issues

Solid understanding of application architecture, including APIs, integrations, and database relationships

Proven ability to read and analyze code (e.g., Java, .NET, Python, or similar) to pinpoint issues and collaborate effectively with developers. (At least 2 languages)

Skilled in using ITSM tools and understanding of change management principles

Exceptional communication and stakeholder management skills, with the ability to translate technical findings into business context

Advanced proficiency in Microsoft Office Suite, including Excel (for data analysis and reporting)

Passion for continuous improvement, mentoring, and technical leadership within a collaborative environment

Bachelor's degree in Computer Science, Information Systems, or a related technical discipline (or equivalent experience)