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Farmers Home Furniture · 4 days ago

Credit Assistant

Thomasville, GA

Full-time

Onsite

Mid Level

3+ years exp

Farmers Home Furniture is seeking a Credit Assistant to assist the credit manager in managing accounts receivable and collection duties. The role involves approving or declining credit lines, conducting credit investigations, and ensuring proper collection procedures are followed for delinquent accounts.

FurnitureRetail

Responsibilities

Leads assigned staff, processing employee concerns and problems, directing work, disciplining, and provides general guidance as to attain efficient office and credit operations

Helps manage and oversee the activities and operations of the accounts receivable and collection areas

Reviews and evaluates applications; investigates and verifies financial status and reputation of prospective customers applying for credit; prepares documents to substantiate findings; recommends rejection or approval of credit applications to the credit manager; establishes credit limitations on customer’s account

Contacts customers by telephone and/or text to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment; mails form letters, texts, and/or late charge notices to customers to encourage payment of delinquent accounts; travels to customers’ homes to collect on late payments; assists with repossessions of merchandise as necessary; ensures payments are posted to customer’s account

Ensures all correspondence and attempted correspondence with customers concerning accounts is properly documented

Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts

Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment

Documents all correspondence and attempted correspondence with customers concerning accounts

Receives payments and posts amount paid to customer’s account

Reviews and analyzes collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures

Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts; organizes collection workload according to degree and amount of delinquency; determines which accounts to delegate to assigned staff for collection

Prepares paperwork prior to legal action to be initiated against severely late-paying customers; Submits delinquent accounts to attorney or outside agency for collection with prior approval of the credit manager

Collects on returned checks and delinquent accounts

Maintains a work environment free of legally prohibited discriminatory practices and sexual harassment

Completes, prepares, reviews, and/or approves a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; oversees maintenance of accurate files and administrative records

Operates a calculator, copy machine, telephone, or other equipment as necessary to complete essential functions

Logs customer service requests into PQA and schedules merchandise repairs for customers

Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM

Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager

Complies with Store Operations Customer Service Counter and Telephone Standards

Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead

Performs the duties of the Store Manager as required

Assists in other store departments as required

Performs other related duties as required

Qualification

Accounts receivable managementCredit investigationCollection proceduresAccounting/bookkeepingLoan processingCustomer serviceData analysisMathematical skillsCommunication skillsDecision making