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Holiday Inn Club Vacations · 16 hours ago

Front Desk Specialist - Seasonal

Greater Orlando

Full-time

Onsite

New Grad, Entry Level

Holiday Inn Club Vacations is dedicated to strengthening families and seeks passionate individuals to join their team. The Front Desk Specialist will provide exceptional guest services, managing check-in and check-out processes while ensuring a memorable experience for guests.

Travel

Responsibilities

Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests' information while ensuring safety and security

Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations, getting the owner or guest(s) closer to a solution

Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations

Accurately collecting and reporting/data entry of all guests' experiences through various software platforms used daily and as needed by various department leaders and executives

Qualification

Customer serviceCommunication skillsMicrosoft ExcelMicrosoft OutlookBilingualEmpowered decision-makingHandling escalated challengesIn-house marketing supportGuest engagementProblem-solvingReceiving feedback