Grubhub · 5 months ago
Staff Product Manager (Lifecycle, CDP & CRM)
New York City Bryant Park Office
Full-time
Onsite
Senior Level, Lead/Staff
$194K/yr - $203K/yr
7+ years expGrubhub is a leading company in the online food ordering industry, connecting diners with a vast network of merchants. They are seeking a Staff Product Manager to lead the development of their Customer Data Platform and CRM systems, focusing on personalizing the diner experience through data-driven strategies and cross-functional collaboration.
E-CommerceFood and BeverageFood DeliveryMarketplace
No H1B
Responsibilities
Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web, app, and omni-channel notifications
Define the segmentation engine of the future, building scalable and flexible architecture that supports advanced use cases across marketing, product, and operations
Lead the roadmap and execution for data-driven personalization, ensuring we can dynamically deliver relevant content, offers, and recommendations to diners
Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation
Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted, reliable, and leveraged broadly across the organization
Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes
Drive innovation in CRM experiences, including experimentation, AI-driven summaries, and real-time decisioning that bring Grubhub diners more value and convenience
Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities
Qualification
Required
7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems
Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps)
Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions
Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems
Experience with A/B testing frameworks, segmentation platforms, and notification systems
Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers
A track record of defining vision and delivering results in ambiguous, complex problem spaces
Excellent written and verbal communication skills; able to translate technical details into business impact
Ownership mentality and a passion for using data to transform the customer experience
Benefits
Flexible PTO
Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-01-20
2025-12-16
Company data provided by crunchbase