University of Michigan · 17 hours ago
Business Systems Analyst Senior / Intermediate
Ann Arbor, MI
Full-time
Hybrid
Mid, Senior Level
2+ years expThe University of Michigan is seeking a Business Systems Analyst - Senior to join their Health Information Technology and Service team. The role involves collaborating with a team to deliver and maintain enterprise applications, identify issues, propose solutions, and ensure integration across multiple work streams.
E-LearningEducationHigher EducationUniversities
Responsibilities
Develop strong understanding of Michigan Medicine applications and how they facilitate business
Perform analysis, evaluate and document current-state business processes, workflows, and end-user needs by conducting interviews, requirement reviews, and design sessions with the team, stakeholders, vendors, and other required IT entities
Adhere to defined healthy application and quality assurance standards, breakdown complex application configurations into detailed specifications and provide expert-level assistance in trouble-shooting application issues
Support product life cycle through continuous assessment and evaluation of product and service features within the context of business needs and identify opportunities for business optimization through technology
Maintain a strong adherence to quality assurance through the design and implementation of industry best-practice unit, integration, and acceptance testing techniques
Maintain product documentation and provide end-user training in a clear and effective manner to ensure proper usage of systems and tools for end-users and system administrators
Perform product support using high-level problem-solving techniques to identify issues and takes corrective action steps to resolve
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5+ years of IT related experience
Bachelor's degree or equivalent combination of education and experience
2-3 years of IT related experience
Preferred
BA/BS degree in IT, Computer Science, Engineering, or related field
5+ years of experience as a Business Systems Analyst, Application Analyst, Computer Systems Engineer, or related role
Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment
Ability to manage and engage with multiple stakeholders across different business units and levels of the organization to drive consensus and gather requirements effectively
Strong analytical thinking and problem-solving capacity
Ability to independently develop and present holistic solutions to complex technical problems while adhering to industry standards and business best practices
Knowledge of ITIL framework for managing IT services, with a focus on incident, problem, and change management
Strong knowledge of product life-cycle management including feature definition and prioritization, roadmap planning, release strategies, and growth and maturity management
Familiarity with modern SAAS platforms such as ServiceNow and Microsoft 365 (SharePoint, Teams, Power Automate)
Familiarity with Agile frameworks (Scrum, Kanban) and experience participating in or leading Agile ceremonies (sprint planning, retrospectives, etc.)
Expertise in user experience (UX) and user interface (UI) design, including conducting usability testing, developing wireframes, and understanding human-centered design principles
Knowledge of business process automation, including automating workflows using tools like Power Automate or ServiceNow
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
A wealth of family care support
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
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