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Business of Home · 1 day ago

Client Experiences Manager

Mountain Brook, AL

Full-time

Onsite

Mid Level

$25K/yr - $50K/yr

McKenzie Dove Interior Design is a company focused on providing exceptional client experiences in interior design. They are seeking a Client Experiences Manager to oversee day-to-day operations in the showroom, ensuring smooth customer interactions and managing orders from inquiry to sale.

Digital MediaFurnitureHome DecorInterior Design

Responsibilities

Supporting the Operations teams, assisting McKenzie in the shop, creating social content when necessary

Presenting friendly, confident and organized service

Specifically focused on managing orders from initial enquiry to point of sale, ensuring smooth service for clients

Building McKenzie Dove's customer relations through excellent relationships and an exceptional customer service

Ensuring commissions are communicated to McKenzie in a timely manner, supplies ordered, communication regarding commissions to clients and coordinating shipping for clients

Managing online inventory, shop inventory and organizing McKenzie's sourcing

Assisting the team at McKenzie Dove's new showroom in Mountain Brook, providing a high level of service and in-store experience and promoting brand image, assisting with transporting art, lighting, furniture and objects from McKenzie's studio to her showroom

Managing Sales from initial enquiry to point of sale and available to provide quotes and shipping information as needed. Once an invoice is confirmed, you will support the Operations team, keeping track of the production timeline and ensuring smooth shipping and overall customer experience

Organization of the Showroom, including visual merchandising and stock management and replenishment

Communicating effectively clients and McKenzie regarding interior design projects, art commission and shop sales , working closely with all parties to ensure timelines are met and orders are fulfilled on a daily basis

Dealing with client enquiries in a timely and professional manner. Emails to be answered within end of business day and quotes to be provided within 24 hours, shipping will be coordinated and communicated within 5 working days where possible

Obtaining shipping quotes from Operations as needed to enable a swift invoicing process

Providing excellent sales care and client management by following up with clients and offering solutions where needed

Reporting to the sales to the Operations team

Monitoring inventory levels and understanding inventory orders

Packaging art and objects for shipping

Placing sourcing orders for McKenzie's interior projects