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Farmers Home Furniture · 1 week ago

Field Account Representative

Orangeburg, SC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Farmers Home Furniture is seeking a Field Account Representative to manage delinquent accounts and assist with delivery and warehouse activities. The role involves customer interaction for payment collection, as well as logistics functions such as loading and unloading merchandise.

FurnitureRetail

Responsibilities

Confers with customers by telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment

Documents all correspondence and attempted correspondence with customers concerning accounts

Receives payments and posts amount paid to customer’s account

Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager

Prepares paperwork prior to legal action to be initiated against severely late-paying customers

Logs details of work activities on a daily, weekly, and monthly basis

Operates a personal computer, printer, calculator, copier machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software

Ensures safe operations of vehicles by assisting delivery truck drivers with directing trucks into unloading areas

Loads truck in preparation for daily deliveries; unloads merchandise at customer location and sets up as necessary

Loads pick-ups as needed and obtains customer signature on receipt for pickup

Obtains customer signature on receipt for pickup or delivery

Records deliveries on delivery record and submits to appropriate management

Monitors proper maintenance of and regular inspection of vehicles for adherence to safety practices; performs general maintenance of vehicles; records fuel/fluid usage and submits to management

Unloads merchandise from warehouse and freight trucks

Places stock on shelves or racks and sets up merchandise and sales promotion displays

Assembles merchandise as required

Assists with repossessions of goods

Performs general maintenance and grounds keeping duties for warehouse and/or store

Performs customer service inspections and/or repairs as needed

Follows and adheres to Delivery Standards, Customer Service Counter Standards and Telephone Standards

Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead

Assists in other store departments as required

Qualification

Payment collectionsWarehouse operationsValid State Driver’s LicenseData analysisCustomer serviceMathematical skillsEquipment operationVerbal communication

Required

High School Diploma or GED

six (6) months experience in a distribution or warehouse environment

six months experience in payment collections or general office procedures

any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position

Must possess and maintain a valid State Driver's License

Requires the ability to review, categorize, prioritize, and/or analyze data

Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions

Requires the ability to utilize a wide variety of reference and/or descriptive data and information

Requires the ability to perform addition, subtraction, multiplication, and division; may require the ability to calculate decimals and utilize principles of fractions

Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form

Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against measurable or verifiable criteria

Tasks require the ability to exert heavy physical effort, regularly involving some combination of climbing and balancing, stooping, kneeling, crouching and/or crawling and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 100 pounds) and occasionally involving handling heavier objects (in excess of 100 pounds)

Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals

Some tasks require the ability to communicate orally

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals