Aston Carter · 1 day ago
Collections Specialist
Hopkins, MN
Contract
Hybrid
Mid Level
$20/hr - $28.84/hr
3+ years expAston Carter provides corporate talent solutions and is seeking a dedicated Collections Specialist to manage and enhance customer account portfolios. The role involves managing customer accounts, resolving disputes, and collaborating with internal teams to ensure timely collections and customer satisfaction.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Manage a portfolio of customer accounts, focusing on invoice aging, customer interactions, credit holds, and general portfolio management
Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill
Coordinate the resolution of customer disputes with internal departments and customer contacts
Work directly with customers to analyze account history
Collaborate with internal teams to analyze and resolve customer issues, focusing on root causes
Contact customers when new orders go on hold to resolve disputes and expedite payments
Participate in the credit approval process as needed
Respond promptly to customer requests via phone and email, including processing credit card payments and requesting customer master updates
Identify and escalate accounts that require demand letters or handling by third-party collection agencies
Qualification
Required
3+ years of Collections experience from B2B
Strong customer service skills
Comfort with high volumes of transactions and basic account reconciliations
Ability to handle high workload and meet weekly and monthly performance metrics
Experience with aging reports, accounts receivable, and invoicing
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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