RICOH COLOMBIA · 3 days ago
Copier Field Service Technician
Lawrenceville, GA
Full-time
Onsite
Mid LevelRicoh is an integrated solutions provider that connects people and technology to deliver outstanding customer experiences. The Copier Field Service Technician will perform advanced solution services, support the maintenance and repair of products, and build productive relationships with customers while managing workloads effectively.
Information Technology & Services
Responsibilities
Perform advanced solution services including configuring, installing, troubleshooting, networking, maintaining, and training on a wide range of products and services
Act as a consultant and strategic professional by resolving complex and repetitive product issues
Lead technical problem-solving efforts and share best practices; instruct others on processes and demonstrate leadership in complex situations
Proactively identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services
Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and relevant documentation
Understand and promote Ricoh support functions and offerings while anticipating and managing customer needs
Manage personal time and schedule effectively; assist others in coordinating multi-solution schedules
Build and maintain productive, professional relationships with customers and Ricoh personnel to support overall team success
Execute all workload management and call-handling procedures in compliance with current field call management requirements
Deliver a full range of services including customer training, equipment and workflow observation, and solution presentations to improve operational methods
Maintain a full workload while meeting response times, repair times, quality objectives, and cost-control metrics
Comply with all company policies and complete administrative tasks accurately and on time
Perform assigned administrative duties, including maintaining required logs, processes, and reports
Accurately record all time and activity using approved tracking systems
Maintain assigned 'car stock' and/or customer on-site inventory as required
Achieve expected productivity levels based on assigned workload and experience level
Actively participate in Ricoh Extra Value program opportunities (e.g., CS212) and bill accordingly
Perform other duties as assigned
Qualification
Required
Valid state driver's license and minimum auto insurance coverage per Ricoh policy
High school diploma required; coursework or experience in computers, electronics, mechanics, basic networking, connectivity, and printing software preferred
Must meet the requirements outlined in the Technology Services Training Role Inventory and Certification Program for the assigned role
Preferred
Coursework or experience in computers, electronics, mechanics, basic networking, connectivity, and printing software
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase