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Elevance Health · 19 hours ago

Manager Carelon Account Services

Iselin, NJ

Full-time

Hybrid

Mid, Senior Level

$131K/yr - $197K/yr

5+ years exp

Elevance Health is a health company dedicated to improving lives and communities. They are seeking a Manager Carelon Account Services to provide advanced customer service representation, manage operations, and serve as a strategic leader for assigned accounts and direct reports.

Health CareHealth InsurancePersonal HealthWellness

Responsibilities

Directs and manages the administration of contractual requirements and obligations

Manages the new and renewal implementation process for accounts

Maintains ongoing account relationships

Makes recommendations for improvements to meet customer’s expectations

Identifies and addresses root cause and primary trends in order to initiate plans for correction and improvements

Established plans to enhance operational collaboration and shared goals in order to achieve a high performing, cross-functional team

Develops implementation processes and manages reporting processes to ensure high levels of account satisfaction and retention

Provides both on-site and off-site customer service, including interpreting plan design, researching and resolving inquiries, claims, and enrollment issues

Coordinates open enrollment meetings, renewal process and training sessions

Participates in efforts to support standardization across accounts

Hires, trains, coaches, counsels and evaluates performance of their team