Natera · 1 day ago
Financial Counseling Specialist
United States
Full-time
Remote
Entry Level
$20/hr - $23/hr
2+ years expNatera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The Patient Success Specialist will manage patient-specific eligibility verifications, coordinate logistics, and resolve inquiries while ensuring adherence to guidelines and regulatory requirements.
BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's
Responsibilities
Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations
Address and resolve assigned inquiries with a sense of urgency. These include but are not limited to patients, sales team, clinic, and executive inquiries and/or escalations
Ensures timely closure of escalation cases using email, phone, or salesforce.com
Adhere to pre-established guidelines and specific instructions and training, to effectively perform the functions of the job
Review standard operating procedures for common departmental tasks/duties
Other duties as assigned by Management
Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner
Owning the second level line of escalation to our patient billing call center agents and field teams
Responsible for patient outreach effort to resolve escalated issues using all forms of communication (SMS, email, phone)
Participates with operational programs, projects and initiatives that help drive the sustaining business forward through patient resolution
Keeps key internal leaders and other stakeholders apprised of the escalation status
This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job
Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
Must maintain a current status on Natera training requirements
Qualification
Required
Bachelor's degree or equivalent experience
Experience with medical billing and coding, preferably in a skilled nursing environment
Excellent customer service skills and phone manner
Ability to manage stress in a fast-paced environment
Strong knowledge of Medicare and Medicaid practices
Minimum 2 years of Call Center experience in an inbound and outbound capacity
Minimum 2 years salesforce.com experience
Benefits
Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
Free testing in addition to fertility care benefits
Pregnancy and baby bonding leave
401k benefits
Commuter benefits
A generous employee referral program
Company
Natera
Natera specializes in cell-free DNA testing to provide a more targeted interventions to oncology, women's health, and organ health.
5001-10000 employees
H1B Sponsorship
Natera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (72)
2023 (37)
2022 (71)
2021 (64)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Sofinnova InvestmentsLightspeed Venture PartnersSequoia Capital
2023-09-07Post Ipo Equity· $250M
2022-11-15Post Ipo Equity· $400.05M
2022-03-16Post Ipo Equity· $5M
Leadership Team
Steve Chapman
CEO
Jonathan Sheena
Co-Founder, Board Member
Recent News
2026-01-08
Company data provided by crunchbase