National Community Renaissance · 1 day ago
IT Support Specialist Level 1
Rancho Cucamonga, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrNational Community Renaissance (National CORE) is a nonprofit affordable housing developer focused on creating healthy communities. They are seeking an IT Support Specialist Level 1 to provide first-level phone support, manage incidents, and maintain asset inventory while ensuring a high level of customer service and communication with end-users.
Property ManagementReal Estate
Responsibilities
Phone Support: Provide first level phone support for inbound support calls to the Service Desk. This also includes remote support for desktops, laptops, mobile devices, printers, etc
Incident Management: Document all incidents, problems and requests in the company ticketing system and escalate as needed to service/product owner(s), as well as management
Asset Management: Maintain inventory of all physical and digital assets owned by National CORE; including new hardware, software licenses, domain registration, etc. Make recommendations for the ordering of assets, as needed, to ensure timely deployments
Troubleshooting: Identify problems in the environment and drive them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate service/product owner(s) to ensure root-cause resolution
Communication: Be able to identify problems in the environment and communicate with peers and customers. Provide a level of discretion when it comes to sensitive data and communication such as confidential company information
Customer Service Driven: Self-prioritization and timely resolution of incidents and requests to support our customers technology needs. Design, plan and conduct training on the use of systems and software best practices. Search for solutions to enhance workflows to drive automation and efficiency and present recommendations to management
Project Management: Other project or administrative tasks as assigned by the Director of IT to ensure the overall success of the departments strategy and goals. This requires the ability to manage multiple tasks and resources to ensure timely completion of all assignments
Attend company sponsored events that relate to the development of the team, which from time to time may include overnight stays at locations away from the employees home
Ability to work flexible hours. Ability to travel is required
Must possess a valid drivers license, current automobile insurance and reliable form of transportation
Qualification
Required
Strong communication skills
Strong technical background
Can do attitude
Driven and wants to advance in the department
Perform a variety of administrative tasks to maintain departmental service level agreements
Interface closely with end-users and collaborate with other I.T. staff daily
Strong organizational traits
Interpersonal and communications abilities
Analytical thinker
Overall customer-service orientation skills
Provide first level phone support for inbound support calls to the Service Desk
Document all incidents, problems and requests in the company ticketing system
Maintain inventory of all physical and digital assets owned by National CORE
Identify problems in the environment and drive them to resolution
Communicate with peers and customers
Self-prioritization and timely resolution of incidents and requests
Design, plan and conduct training on the use of systems and software best practices
Manage multiple tasks and resources to ensure timely completion of all assignments
Ability to work flexible hours
Ability to travel is required
Must possess a valid drivers license
Current automobile insurance
Reliable form of transportation
Experience working in an IT support environment utilizing the latest tools and methodologies
Basic network troubleshooting skills, including wired and wireless technologies with an understanding of TCP/IP, DNS and DHCP
Ability to self-manage time, priorities, and daily workload with little supervision
Knowledge in supporting and troubleshooting current Apple and Windows operating systems
Troubleshooting the current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint)
Excellent active-listening skills
Superior critical thinking and problem-solving abilities
Outstanding verbal communication, presentation, and interpersonal skills
Strong attention to detail
Preferred
Experience with Yardi Voyager 7
Company
National Community Renaissance
National Community Renaissance is specializing in affordable, multifamily, mixed-income, senior, workforce and special needs housing.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.33MKey Investors
CalOptima
2023-10-11Grant· $1.33M
Leadership Team
Angel Rogers
Chief Learning Officer
Stephanie Morris
Strategic Partnerships
Recent News
2025-09-09
Inside The Valley | Los Angeles Business Journal
2025-01-14
Company data provided by crunchbase