RICOH COLOMBIA · 1 month ago
Print Technical Support Specialist
Round Rock, TX
Full-time
Onsite
New Grad, Entry LevelRicoh is an integrated solutions provider that empowers digital workplaces. They are seeking a detail-oriented Print Support Specialist to manage print-related issues, maintain equipment, and provide technical support to ensure high-quality output and minimal downtime.
Information Technology & Services
Responsibilities
Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests
Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations
Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs
Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization
Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly
Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution
Qualification
Required
High School Diploma (or equivalent) with a passion for technical support and customer service excellence
Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support
Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware
Preferred
Additional education beyond high school diploma, further enhancing technical expertise and customer service skills
Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase