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Farmers Home Furniture · 17 hours ago

Sales Person

Cartersville, GA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Farmers Home Furniture is seeking a Sales Person to assist customers in selecting and purchasing merchandise to achieve established sales goals. The role involves maintaining sales quotas, advising customers on product quality and value, and ensuring an excellent customer experience throughout the sales process.

FurnitureRetail

Responsibilities

Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals

Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items

Develops expertise in customer experience and sales execution to properly meet the needs of the customer

Verifies prices are correct and each item is accounted for on sales orders

Calculates sales discount as warranted in determining sales write up

Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions

Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise

Loads pick-ups as needed and obtains customer signature on receipt for pickup

Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise

Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system

Updates and maintains accurate customer records and activity within the CRM system

Handles customer inquiries in person or via telephone

Attends scheduled sales meetings

Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays

Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures

Sets up delivery or pickup times with customers and documents appropriately

Composes and sends thank-you notes to customers for their business

Keeps records of sales

Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate

Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions

Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards

Comply with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program

Enters customer service issues in PQA as assigned

Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead

Assists in other store departments as required

Performs other related duties as required

Qualification

Customer serviceSales techniquesCRM systemMathematical skillsCommunication skills

Required

High School Diploma or GED required

six months experience in practical retail sales

ability to review, categorize, prioritize, and/or analyze data

ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations

ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments

ability to utilize a wide variety of reference and/or descriptive data and information

ability to perform addition, subtraction, multiplication, and division

ability to calculate decimals and percentages

ability to utilize principles of fractions

ability to interpret graphs

ability to carry out instructions furnished in written, oral, or diagrammatic form

ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change

ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling

ability to lift, carry, push and/or pull objects and materials of moderate weight (12-50 pounds)

ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals

ability to communicate orally

exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals