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Holiday Inn Club Vacations · 1 day ago

Front Desk Specialist - Part Time

Greater Orlando

Part-time

Onsite

New Grad, Entry Level

Holiday Inn Club Vacations is dedicated to strengthening families and creating exceptional experiences for guests. The Front Desk Specialist will provide outstanding guest services, ensuring a great first and last impression while managing various tasks related to guest inquiries and experiences.

Travel

Responsibilities

Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests' information while ensuring safety and security

Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations, getting the owner or guest(s) closer to a solution

Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations

Accurately collecting and reporting/data entry of all guests' experiences through various software platforms used daily and as needed by various department leaders and executives

Qualification

Customer serviceCommunication skillsMicrosoft ExcelMicrosoft OutlookBilingualEmpowered decision-makingHandling escalated challengesIn-house marketing supportGuest engagementProblem-solvingReceiving feedback