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SBA Communications · 1 month ago

Senior Manager, Operations – Connectivity Solutions

NC - Virtual

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

SBA Communications is a leading independent owner and operator of wireless communications infrastructure. The Senior Manager, Operations – Connectivity Solutions is responsible for overseeing daily business activities and improving overall business functions while managing operational strategies to drive efficiency and productivity.

TelecommunicationsWireless

Responsibilities

Develop and implement operational strategies to improve efficiency, cost-effectiveness, and service delivery

Monitor key performance indicators (KPIs) and operational metrics to track performance and ensure targets are met

Identify process improvement opportunities and implement best practices to optimize business operations

Lead and mentor operations teams, ensuring high levels of performance and engagement

Foster a positive work culture, promoting teamwork, collaboration, and professional development

Conduct performance reviews, set goals, and provide ongoing coaching and feedback

Streamline workflows and standard operating procedures (SOPs) to enhance operational efficiency

Ensure adherence to quality standards, compliance regulations, and industry best practices

Identify and resolve bottlenecks, inefficiencies, and operational challenges

Develop and manage budgets, ensuring cost-effective resource allocation

Oversee procurement, vendor relationships, and contract negotiations to optimize operational costs

Monitor financial performance, identifying areas for cost savings and revenue growth

Work closely with senior management to align operational objectives with business goals

Collaborate with Network Operations, M&A, Construction, and Finance, and other departments to support operational needs

Oversee large scale construction projects like Master Planned Development communities and any special projects that requires active participation

Communicate effectively with internal and external stakeholders to ensure seamless execution of business processes

Ensure compliance with regulatory requirements, safety standards, and company policies

Identify potential risks, implement mitigation strategies, and maintain a risk management framework

Prepare reports, dashboards, and presentations for executive leadership on operational performance and key initiatives

Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high-performing team members

Provide oversight and direction to team members in accordance with the organization's policies and procedures

Coach, mentor, and develop team members, including overseeing new team member onboarding and providing career development planning and growth opportunities

Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance

Create a culture that is consistent with the organization's focus on team member engagement, and that aligns with the organization's mission, vision, and values

Lead team members using a performance management and development-focused approach to assist in goal setting, two-way feedback, and performance development planning

Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment