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Farmers Home Furniture · 18 hours ago

Credit Representative

Phenix City, AL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Farmers Home Furniture is seeking a Credit Representative to perform work functions associated with locating, notifying, and securing payments from customers with delinquent accounts. The role involves communicating with customers to understand overdue payments, documenting correspondence, and maintaining cash drawers, among other responsibilities.

FurnitureRetail

Responsibilities

Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts

Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment

Documents all correspondence and attempted correspondence with customers concerning accounts

Receives payments and posts amount paid to customer’s account

Responsible for maintaining and balancing their assigned cash drawer ensuring that the drawer is locked and the key removed when the drawer is left unattended. The key will remain in the possession of the employee assigned to that cash drawer by the Store Manager

Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager

Prepares paperwork prior to legal action to be initiated against severely late-paying customers

Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager

Logs details of work activities on a daily, weekly, and monthly basis

Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate

Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software

Logs customer service requests into PQA and schedules merchandise repairs for customers

Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM

Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager

Complies with Store Operations Customer Service Counter and Telephone Standards

Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead

Assists in other store departments as required