Amazon · 1 day ago
IT Support Associate II, OTS
Arlington, WA
Full-time
Onsite
Entry Level
$44K/yr - $92K/yr
1+ years expAmazon is a leading global company known for its speed, accuracy, and exceptional service in delivering products worldwide. The IT Support Associate II role involves supporting the operations team in resolving technical problems across various Amazon operations facilities, while also participating in career development opportunities.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
Handling support requests and procedures across the network
Assisting in training new hires
Continuous learning of new technologies
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers
Qualification
Required
Experience troubleshooting integrated and interdependent computer systems
Experience in a dynamic environment with a high degree of customer service
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Equity
Sign-on payments
Other forms of compensation may be provided as part of a total compensation package
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase