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Farmers Home Furniture · 1 week ago

Service Plan Administrator

Dublin, GA

Full-time

Onsite

Entry Level

2+ years exp

Farmers Home Furniture is one of the top 100 furniture retailers in the U.S., and they are seeking a Service Plan Administrator. The role involves processing claims, reimbursements, and ensuring compliance with company policies to support customer satisfaction.

FurnitureRetail

Responsibilities

Processes Farmers Repairs and Reimbursements and prepares a list of invoices to submit to Accounts Payable prior to reimbursing stores. Reconciles replacements charged to the Glass Agency

Verifies customer and product qualifications under current service plan. Verifies service center as an authorized representative for the company; issues repair authorization or deny repair request under service plan

Processes claims for payment, including preparing and cutting checks; sends claim rejections to service centers as appropriate

Review claims for completeness; works within the Farmers Product Quality Assurance (PQA) System. Make cold calls to Service Plan centers

Produces Claims Analysis Quarterly and Yearly, Works with Service Center on questions, issues, and payment research

Operates a personal computer and other office equipment as necessary to complete essential functions, to include Microsoft Office 365, Excel, Word, Outlook, Database, and other system software

Maintains accurate administrative records to ensure timely processing and compliance with company policies

Supports overall customer satisfaction by ensuring the quality and accuracy of repair and reimbursement processes

Qualification

Microsoft 365Claims processingCustomer serviceAttention to detailOrganizational skills

Required

Strong administrative and organizational skills with Microsoft 365

Proficiency in computerized recordkeeping and payment systems

Excellent attention to detail and accuracy

Strong communication and customer service abilities

Associate's degree in business administration or related area; with (2) years of experience in customer service, computer data entry, or service-related environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skill, and abilities for this job