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Edward Rose & Sons · 15 hours ago

Associate Community Manager

Westland, MI

Full-time

Onsite

Entry, Mid Level

Edward Rose & Sons has been committed to career development for over 100 years, and they are seeking an Associate Community Manager to support a positive experience for their residents. The role involves overseeing apartment rentals, managing teams, and ensuring high-quality customer service and resident satisfaction.

Real Estate

Responsibilities

Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures

Oversee assigned department(s) and work cohesively with supervisors to ensure each team’s success in their day-to-day operations

Promote high quality customer service through team development initiatives

Consistently review and develop the team on technical and administrative processes

Interview and hire qualified candidates

Successfully acclimate new hires into their roles

Successfully evaluate and resolve resident concerns in a timely manner

Identify areas for improvement and suggest practical updates to enhance resident retention and revenue

Evaluate contractor projects upon completion to ensure high quality and contract compliance

Assist the Property Manager with accurate and timely report submission

Accurately prepare and submit communications to the collections department

Participate in organizing and facilitating community events and other special projects as assigned

Note repairs, replacements needed and appropriate charges for resident damages upon move out

Qualification

Customer serviceProperty managementMicrosoft OfficeYardi VoyagerSupervisory experienceSales experienceLeasing experienceProfessional appearanceFlexibility