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University of Missouri-Columbia · 15 hours ago

Office Support Assistant II – Part-time

Columbia, MO

Part-time

Onsite

Entry Level

$15/hr - $16.50/hr

1+ years exp

The University of Missouri-Columbia is seeking an Office Support Assistant II for their School of Medicine Department of Biomedical Informatics, Biostatistics and Medical Epidemiology. The primary responsibility of this position is to conduct telephone interviewing activities, and assist in training new interviewers while maintaining professionalism and adhering to data collection protocols.

Education

Diversity & Inclusion

Responsibilities

Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects

Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen

Routinely use effective tactics to convert possible refusals to completed interviews

Maintain a high standard of professionalism when interviewing candidates and interacting with CMEPH staff

Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process

Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated

Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies

Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed

Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies

If requested, participate in training new interviewers

Serve as a backup for front desk coverage as needed or requested

Perform other tasks related to public health surveillance or research as needed

Qualification

Telephone interviewingComputer-assisted interviewingCustomer serviceData collection protocolsTraining support

Required

High school diploma or equivalent

At least 1 year of experience from which comparable knowledge and skills can be acquired

Ability to conduct telephone interviewing activities

Ability to provide supervision and training support for new telephone interviewers

Ability to apply computer and communication skills to perform routine activities

Ability to follow standard data collection protocols during the interviewing process

Ability to maintain a high standard of professionalism when interviewing candidates and interacting with CMEPH staff

Ability to accurately document the outcome of every telephone attempt

Ability to assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies

Ability to participate in other types of survey activity as needed

Ability to serve as a backup for front desk coverage as needed or requested

Ability to perform other tasks related to public health surveillance or research as needed

Preferred

Previous customer service and/or call center experience

Benefits

Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b).

Company

University of Missouri-Columbia

We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to provide all Missourians the benefits of a world-class research university.

Founded in 2011

Columbia, Missouri, USA

10001+ employees