Stormont Vail Health · 1 month ago
Help Desk Tech 1 - Information Systems - FT - Evening
Topeka, KS
Full-time
Onsite
Entry Level
1+ years expStormont Vail Health is seeking a Help Desk Tech 1 to provide customer service and desktop support. The role involves troubleshooting technical issues, logging calls, and assisting users throughout the organization.
Health CareHospitalMedicalMental HealthPrimary and Urgent Care
Responsibilities
Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner. Follows all call protocols and troubleshooting procedures documented in the Help Desk Manual
Answers call center phones as required and logs incoming calls/voice messages/e-mails/faxes with detail into the incident management system. Logs all incoming calls/voice messages/e-mails/faxes with detail into the incident management system. Respond to customer requests as needed, whether on hospital grounds or remote clinics
Build, deploy and install hardware & software
Maintain a Quality of Service individual score of 90 or above
Details assigned tickets with comprehensive actions, next steps, and resolution
Follows all asset & inventory control protocols
Administer and support user access/permissions, enterprise and 3rd party applications
Proactive customer communication to keep them informed on issues that did not meet first call resolution, in a timely manner
Prioritize and manage tasks and responsibilities, take initiative and work well in a team environment
Qualification
Required
Demonstrate a professional, courteous demeanor at all times as an ambassador of the Help Desk
Knowledgeable of Stormont-Vail HealthCare standard hardware equipment, software applications, and supported vendors
An ability and willingness to learn hardware and software products supported within Stormont-Vail HealthCare
Drivers License - DMV Current Valid Driver's License and Clean MVR with 3-year baseline and annual MVR review
Preferred
Bachelor's Degree Information technology or a related degree
1 year IT experience and CompTIA A+ Certification
Microsoft Windows Certification for current supported Operating System
Company
Stormont Vail Health
Stormont Vail Hospital provides primary care, pediatric care, mental health express care clinic services.
1001-5000 employees
H1B Sponsorship
Stormont Vail Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (7)
2023 (17)
2022 (18)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$0.22MKey Investors
Kansas Department of Commerce
2023-06-20Grant· $0.22M
Leadership Team
Maynard Oliverius
Health system CEO (retired)
Randy Peterson
President/CEO
Recent News
Morningstar.com
2025-06-12
Company data provided by crunchbase