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Airwallex · 3 days ago

Director, Global Internal Communications

San Francisco, CA

Full-time

Hybrid

Director/Executive

$240K/yr - $260K/yr

15+ years exp

Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 companies worldwide. The Director of Global Internal Communications will engage and inform the employee community while refining and scaling internal communication processes, requiring strong strategic and interpersonal skills.

FinanceFinancial ServicesFinTechPayments

Responsibilities

Lead and implement a refreshed global employee communications and engagement strategy

Leverage strategic communications to help employees understand what it means to be part of the Airwallex team, providing clarity on our values and operating principles as teams and individuals

Craft communications strategies and tactics that align employees consistently with where we are going, how we will get there, and what it means for them

Optimize our internal communications channels, and determine a channel plan that accounts for our hybrid and geographically distributed workforce

Diversify our internal spokesperson bench and leverage a variety of voices consistently

Leverage our matrixed org structure to cascade and penetrate messaging across, up, and down the organization

Cross-collaborate with global, regional, and functional leadership teams

Measure impact and recalibrate strategy to ensure we are meeting business needs

Contribute to and work with the Corporate Affairs team to build meaningful internal amplification of external communications to build Airwallex employee pride in our brand and business

Proactively initiate campaigns, including media placements and conference keynote opportunities, to position Airwallex as a thought leader in tech and business. Partner deeply with marketing and sales colleagues for media and conference opportunities

Provide counsel as a trusted advisor to the global leadership team, help assess reputational risk matters, and handle sensitive and crisis communication pertaining to internal issues as needed

Qualification

Employee communicationsStrategic communicationsExecutive presenceContent creationCultural awarenessInterpersonal skillsCollaborationProblem-solvingAdaptability

Required

At least 15 years of experience, including experience with late-stage technology companies with globally distributed workforces and management teams

Solid domain knowledge in employee communications

Direct experience working with management teams to scale employee communications and engagement alongside rapid organizational growth

The ability to successfully create engaging and informative creative content to foster employee engagement and strengthen company culture

Experience partnering with employer brand teams to convert internal engagement into external advocacy

Understanding of leading and emerging employee communications/engagement tools and platforms

Proven track record and ability to deliver tangible outcomes

Exceptional written and verbal communication skills and strong executive presence

Strong management skills and proven ability to influence and collaborate across functions

Experience working across international markets with a culturally diverse team

Understanding of different markets and cultural nuances between Australia, China, the rest of Asia, Europe, and the Americas

Proven consensus-building and interpersonal skills

Comfort with ambiguity and the ability to problem solve, test, and learn

The resilience to try and try again

Ability to move in a fast-paced environment, highly adaptable, able to reprioritize and change gears quickly

Preferred

A strategic thinker, do-er, and self-starter who is able to operate at a high level to understand strategic objectives while not being afraid to roll up their sleeves to execute and implement with strong attention to detail

A quick learner who acts in real-time and is able to problem-solve and respond to fast-changing situations

A team player with excellent collaboration and interpersonal skills who knows how to adapt to different cultures and personalities

A grounded person who exhibits a high degree of professional objectivity, integrity, awareness, and maturity, with values aligned to Airwallex

A strong communicator and culture-carrier who is able to exert influence and impact with executives and senior leaders in the company