Spectrum · 1 week ago
Customer Service Representative | Mobile Repair
St. Petersburg, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative focused on Mobile Repair. In this role, you will leverage your communication and problem-solving skills to assist customers with mobile services, ensuring they receive top-notch support and maintaining strong relationships.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
Representing a Fortune 100 company and being the voice of Spectrum
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
Resolving mobile customer inquiries while creating best-in-class customer experiences
Working independently in an open, friendly environment while collaborating with a supportive, energetic team
Qualification
Required
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Education: High school diploma or equivalent
Ability to work a variety of schedules including nights, weekends, and holidays
Ability to read, write, speak and understand English
Preferred
6+ months of customer service experience
6+ months of working with software applications
6+ months of high-volume phone experience in customer service or a call center
6+ months of working in cable operations, mobile, or telecommunications call center
MS Office, computer skills, typing
Communication, organization, time management, multi-tasking, customer service
Dependable, proactive, adaptable, problem-solving, professional, resilient
Benefits
Comprehensive pay and benefits package
Rewards employees for their contributions to our success
Supporting all aspects of their well-being at every stage of life
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-06
Sports Business Journal
2025-11-08
2025-11-03
Company data provided by crunchbase