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PNC · 2 days ago

Lead Teller

Toledo, OH

Full-time

Onsite

Entry, Mid Level

$43K/yr - $52K/yr

1+ years exp

PNC is a company that values its people as its greatest differentiator and competitive advantage. They are seeking a Lead Teller who will coach and mentor tellers to enhance customer interactions and improve financial wellbeing, while also managing branch operations.

BankingFinanceFinancial Services

No H1B

Responsibilities

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet

Processes a variety of customer interactions

Educates customers on alternatives available for their financial interactions

Identifies banking opportunities during the customer interaction and refers as appropriate

Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff

Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs

Educates customers on options for managing financial transactions by leveraging technology, tools and resources

Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes

Assists the Branch Manager in performance management and new hire selection processes

Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits

Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

Qualification

Coaching OthersCustomer Experience (CX)Identifying OpportunitiesCustomer ServiceLeveraging TechnologyManaging Multiple PrioritiesEffective CommunicationsProblem Solving