RYKER ยท 1 day ago
Manager Application Development & Support
Austin, TX
Full-time
Onsite
Mid, Senior Level
$130K/yr - $140K/yr
7+ years expRYKER is seeking a Manager Application Development & Support who will lead and manage technical resources providing Mainframe application support and development. This role involves overseeing the development and support of applications, managing customer expectations, and ensuring adherence to processes while acting as a user advocate to IT teams.
Utilities
Responsibilities
Provides operational leadership, guidance and financial oversight for the IT CSS Application Development team responsible for the solutioning and development business needs
Interacts with business management and end users by establishing relationships with key individuals at the account and their client
Oversees the system applications in an assigned area to ensure optimum performance
Ensures the success of new development efforts, enhancements and efficiency of existing system applications
Conducts system audits of technology implemented to verify application results
Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group
Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle
Works with management on strategic planning, identifying new systems applications projects and establishing priorities
Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles
Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance
Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions
Performs other duties as assigned
Qualification
Required
Bachelor's degree Computer Science, Business Management, Engineering or related field
Seven (7) years or more experience Minimum of 7 years of progressively responsible, comprehensive experience in Application Development and IT Project Management
Possess strong leadership and mentoring skills with the ability to lead, train and develop a self directed workforce, including effective delegation skills and ability to manage assigned responsibilities
Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel
Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding
Effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner
Strong analytical/technical and problem solving/troubleshooting skills
Demonstrated successfully implementing change/improvements
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized with strong time management skills
Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record
Build consensus, identify group conflict, facilitate resolution and successfully perform in a collaborative environment
Define new operational models and procedures and work with metrics
Work with reporting systems to pull data for analysis and decision making
Detail oriented with excellent follow-up practices
Knowledge of full software development life cycle.; intermediate level
Knowledge of SFDC Sales/Service/Experience Cloud, data architecture, security, integrations, Apex, Lightning, LWC, and platform development
Knowledge of programming languages (COBOL) and Mainframe systems (DB2, IMS); intermediate level
Awareness of programming standards and protocols; intermediate level
Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level
Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level
Preferred
Master's degree MBA a plus preferred
Benefits
Comprehensive health and welfare benefits
Medical
Prescription
Dental
Vision
Life insurance
Disability insurance options
Paid time off for vacation
Paid time off for illness
Paid time off for bereavement
Paid time off for family and parental leave
Tax-advantaged 401(k) retirement savings plan
Company
RYKER
At RYKER, we're dedicated to empowering electric and gas utilities optimize operations with expert GIS solutions and premium IT support.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase