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Farmers Home Furniture · 17 hours ago

Credit Manager

Newnan, GA

Full-time

Onsite

Mid Level

3+ years exp

Farmers Home Furniture is seeking a Credit Manager to oversee accounts receivable and collection duties. The role involves approving credit lines, conducting investigations, and managing delinquent accounts to ensure effective collection procedures are followed.

FurnitureRetail

Responsibilities

Supervises, directs, and leads assigned staff, processing employee concerns and problems, directing work, , disciplining, and provides general guidance as to attain efficient office and credit operations

Manages and oversees the activities and operations of the accounts receivable and collection areas

Reviews and evaluates applications; investigates and verifies financial status and reputation of prospective customers applying for credit; prepares documents to substantiate findings; recommends rejection or approval of credit applications; establishes credit limitations on customer’s account

Contacts customers by telephone and/or text to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment; mails form letters, texts, and/or late charge notices to customers to encourage payment of delinquent accounts; travels to customers’ homes to collect on late payments; assists with repossessions of merchandise as necessary; ensures payments are posted to customer’s account

Ensures all correspondence and attempted correspondence with customers concerning accounts is properly documented

Reviews and analyzes collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures

Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts; organizes collection workload according to degree and amount of delinquency; determines which accounts to delegate to assigned staff for collection

Prepares paperwork prior to legal action to be initiated against severely late-paying customers; Submits delinquent accounts to attorney or outside agency for collection with prior approval of the Store Manager

Customer files must be stored in a fireproof cabinet and maintained in alphabetical order. Customer files should be filed based on the current status of the account as follows: Active, Paid Out, Charge-Off, Repo, and Bankrupt. These cabinets should be located in an office or other area that is not accessible to the public

In the course of business, as customer files are used in credit approval and customer service capacities, the files should remain in the office area. At no time, should customer files be handled, used, or stored on the sales floor areas

Refers to and follows all other areas of Handling Customer Files and Personal Information Procedure

Responsible for office organization, ensuring that each day’s bookkeeping workload including customer files are filed away accordingly by the end of each business day

Implements and uses the company’s Bookkeeping Checklist when completing the daily bookkeeping work

All cash receipts must be deposited to the store's bank account in a night deposit bag on the day it is received

If possible, the cash drawer fund should also be left in a bank night depository

Leaves cash drawers empty and open each night

Any time the cash drawer is left unattended, the drawer must be locked and the key removed. The key will remain in the possession of the employee assigned responsibility for that cash drawer by the Store Manager

Refers to and follows all other areas of ARS 15

Collects on returned checks and delinquent accounts

Maintains a work environment free of legally prohibited discriminatory practices and sexual harassment

Completes, prepares, reviews, and/or approves a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; oversees maintenance of accurate files and administrative records

Operates a calculator, copy machine, telephone, or other equipment as necessary to complete essential functions

Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead

Performs the duties of the Store Manager as required

Assists In Other Store Departments As Required

Performs other related duties as required

Qualification

Accounts Receivable ManagementCredit InvestigationCollection ProceduresAccounting/BookkeepingBilingual (English/Spanish)Managerial SkillsData UtilizationVerbal AptitudeMathematical Aptitude