Jobs via Dice ยท 1 day ago
Desktop Support Specialist
Rockville, MD
Full-time
Onsite
Entry, Mid Level
$25/hr - $32/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Specialist to provide technical support to end-users. The role involves troubleshooting applications, managing escalated tickets, and supporting audio/visual systems, among other responsibilities.
Computer Software
Responsibilities
Provides direct technical support and assistance to end-users over the phone, in person, and or remotely
Manages and handles all escalated tickets from Level1, identifies the best solutions based on information provided by customers
Provides in depth technical support; diagnose and resolve problems ranging from Tier1 -3 type issues. Troubleshoots applications, errors, and operating systems (Windows 10). Mitigates and handles system viruses, malware, spyware, and adware. Hardware component replacement and use of system imaging software to create and load images
Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalates to other IT team resources
Supports audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC)
Contributes to timely and accurate communications with other parts of the organization regarding IT
Acts as the escalation line of support for complex IT support issues from helpdesk staff, employees, and team members
Monitors, manages, and tests desktop system backups
Processes new hires, employee changes, and separations, including network and telephone account creations/modifications and coordination of equipment configuration and installation
Qualification
Required
Provides direct technical support and assistance to end-users over the phone, in person, and or remotely
Manages and handles all escalated tickets from Level1, identifies the best solutions based on information provided by customers
Provides in depth technical support; diagnose and resolve problems ranging from Tier1 -3 type issues. Troubleshoots applications, errors, and operating systems (Windows 10). Mitigates and handles system viruses, malware, spyware, and adware. Hardware component replacement and use of system imaging software to create and load images
Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalates to other IT team resources
Supports audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC)
Contributes to timely and accurate communications with other parts of the organization regarding IT
Acts as the escalation line of support for complex IT support issues from helpdesk staff, employees, and team members
Monitors, manages, and tests desktop system backups
Processes new hires, employee changes, and separations, including network and telephone account creations/modifications and coordination of equipment configuration and installation
Hardware support, component replacement & configuration of Windows network printers
Experience providing support to VIP/priority customers
ServiceNow ticketing system
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
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Funding
Current Stage
Early StageCompany data provided by crunchbase