Lyra Health · 21 hours ago
Supervisor, Records Team
United States
Full-time
Remote
Mid, Senior Level
$76K/yr - $116K/yr
5+ years expLyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The Supervisor of the Records Team will oversee the release of information process, manage a team of contractors, and ensure compliance with privacy regulations while driving operational excellence.
Employee BenefitsHealth CareInformation ServicesInformation TechnologyMental Health
Responsibilities
Supervise daily record request workflows, including processing, quality control, delivery, and reporting on disclosures and request status
Lead the Records Team contractors, setting daily priorities, monitoring performance, conducting regular check-ins, and ensuring adherence to company policies, quality standards, and service level agreements (SLAs)
Acts as backup for the ROI Operations Manager, providing comprehensive operational oversight and maintaining continuity of critical functions, including staff management and project prioritization during the Manager’s absence
Serve as the primary mentor and trainer for new contractors joining the Records Team, ensuring rapid and comprehensive onboarding into all operational processes and compliance requirements
Drive operational excellence by proactively identifying and implementing process improvements that streamline workflows, reduce turnaround times, and enhance the overall efficiency of the Records Team
Maintain and update existing workflows, processes and resources, including internal knowledge management, as company needs evolve
Support the company's record life-cycle program, including policy and procedure review and compliance audits
Complete ad-hoc records requests and special projects as needed
Build strong cross-functional relationships to efficiently manage client and internal requests, anticipating needs and resolving potential roadblocks proactively
Qualification
Required
A minimum of 5 years management experience in medical records or healthcare operations, specifically in Records Management
Proficiency in Google Suite
Prior experience in release of information and demonstrated ability to maintain confidentiality with sensitive information (e.g., protected health information, corporate records, personally identifiable information)
Previous clerical or office experience is required, with 2+ years in Medical Records preferred
Proven ability in client/customer-facing communication, both real-time (phone and messaging) and written, with a professional and courteous demeanor
Ability to work autonomously while being a positive and collaborative team player
Preferred
Experience in a digital start-up is a plus but not required
Prior experience with Release of Information (ROI), particularly concerning mental health records
Experience with healthcare compliance
Experience with Salesforce CRM, Confluence, Jira, and Slack
Benefits
Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
Lyra for Lyrians; coaching and therapy services
Equity in the company through discretionary restricted stock units
Competitive time off with pay policies including vacation, sick days, and company holidays
Paid parental leave
401K retirement benefits
Monthly tech allowance
We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!
Company
Lyra Health
Lyra helps companies improve access to effective mental health care for their employees.
1001-5000 employees
H1B Sponsorship
Lyra Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$910.1MKey Investors
Dragoneer Investment GroupCoatueAddition
2022-01-19Series F· $235M
2021-05-17Series F· $200M
2021-01-28Series E· $187M
Leadership Team
Jennifer Schulz
Chief Executive Officer
Sandra Beaver
Chief Financial Officer
Recent News
2025-12-15
Greylock
2025-12-05
Greylock
2025-12-05
Company data provided by crunchbase