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Rider's Advantage (An APCO Holdings Brand) · 3 weeks ago

GAP Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

Rider's Advantage is a brand under APCO Holdings, seeking a Customer Service Representative to deliver Best-In-Class customer service for inbound coverage and general claims inquiries. The role involves managing high volumes of calls, assisting customers, and ensuring accurate documentation for a seamless claims experience.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Handle a high volume of incoming calls within service metrics

Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department

Updated system with new or updated information

Proactively communicates with key stakeholders (i.e. vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience

Ensure timely, accurate and consistent file documentation

Monitor call queues and ensure agent availability through proper use of AUX codes

Anticipates and meets all customer needs (internal and external)

Embrace and support all our core values and a CI environment

Other duties as assigned

Qualification

Customer service skillsVerbal communicationWritten communicationTyping proficiencyMicrosoft OfficeOrganizational skillsAdaptabilityLearning mentality

Required

High School Diploma required

Strong organizational and customer service skills

Excellent verbal and written communication skills are necessary

Ability to adapt to shifting priorities

Ability to articulate relevant information and directions in an organized and concise manner

Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources

Requires the ability to maintain confidential information and work independently and as a member of a team

Learning mentality and ability to develop skills