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Educational Systems Federal Credit Union · 1 month ago

Bilingual Member Care Representative ( Contact Center Hybrid- Maryland based)

MD,US

Full-time

Hybrid

Entry Level

$18.06/hr - $22.57/hr

1+ years exp

Educational Systems Federal Credit Union has proudly served the education community for over 70 years. They are seeking a Bilingual Member Care Representative to enhance the member experience by providing various services and identifying financial solutions.

BankingFinancial ServicesOnline Portals

Responsibilities

Providing a variety of service functions for members

Identifying additional financial solutions to meet members' specific needs

Assisting non-members in establishing their membership and setting up their accounts

Qualification

Member service skillsBilingual (Spanish)Financial institution experienceMicrosoft OfficeMathematical calculationsCall center experienceOffice equipment proficiencyCommunication skills

Required

High school diploma or equivalent (GED) required

Must be able to work in a fast-paced environment and be able to utilize available resources to help members

Must read and speak Spanish fluently

Minimum of one year experience working in a financial institution required

Must have experience selling and cross-selling products or services

Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members

Functional knowledge of Microsoft Office suite of products

Ability to perform routine mathematical calculations

Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc