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Ilitch Companies · 4 months ago

IT Support Technician, Support Services

Detroit, MI

Full-time

Hybrid

Entry Level

1+ years exp

Ilitch Companies is a company that invests in its future by investing in its colleagues. The IT Support Technician will provide on-site and remote technical support for end-users of Ilitch companies’ sports teams and entertainment venues, assisting with various technology installations and maintenance.

Food and BeverageHospitalityTravel

No H1B

Responsibilities

Assist with installing, maintaining, modifying, and implementing technologies associated with sports and entertainment venues and operations

Maintain and solve basic network issues including, but not limited to wireless, LAN, WAN and switch port assignment and changes

Responsible for performing venue technology conversions on a per-event basis, as required by NHL, NBA, MLB, and other live events

Work with clients over email, Skype, phone, (on-site and remote) to investigate and provide solutions

Support of audio visual and broadcast technology and colleagues

Responsible for daily and weekly system testing to ensure trouble-free execution for venue productions

Assist users with mobile communication devices

Responsible for managing technology inventory including procurement and disposal

Collaborate with Enterprise and Retail Technology colleagues on advanced technical support a resolution of escalated support issues

Provide end-user training on computers and peripherals as needed

Document resolution issues to ensure continuity throughout the team

Work with the infrastructure shared services organization to achieve success with advanced network and systems projects and tasks

Gather, analyze, and report end-user support trends and keep up to date on emerging technologies

Qualification

IT technical supportNetworking skillsComputer hardware installationAudio visual technologySports-related softwareCustomer service skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

Bachelor's degree in Information Technology, Computer Science or related field. Equivalent experience may be considered in lieu of a formal degree

Minimum of one (1) year in an IT technical support position providing basic on-site or remote end-user support with sport-related software, hardware and applications

Proficient with the installation and configuration of computer hardware and software, and basic knowledge and understanding of networking skills and concepts

Demonstrates excellent customer service skills

Strong written and oral communication skills with the ability to communicate with colleagues and clients

Evidence of strong organization, planning and prioritization skills with the ability to work within tight timelines and while under pressure

Demonstrated ability to work with various levels of colleagues from senior management to new hires

Proven analytical, problem-solving and decision-making skills

Ability to troubleshoot issues independently and within a team support structure

Ability to adapt and remain flexible to changing and growing sports and entertainment businesses

Benefits

A colleague fitness center

Work café

An outdoor patio with grills

Over 60 different meeting spaces to help promote a collaborative environment.

Company

Ilitch Companies

The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.

Founded in 1999

Detroit, Michigan, USA

10001+ employees