First Financial Bank NA · 1 day ago
Contact Center Associate
Ops Ctr IN, Terre Haute, IN, US
Full-time
Onsite
Entry Level
1+ years expFirst Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. They are seeking a Contact Center Associate to support clients by answering account-specific questions, solving problems, and assisting with digital banking needs.
AccountingBankingFinancial Services
Responsibilities
Support Clients: Answer account-specific questions about deposits, balances, and transactions with clarity and professionalism
Solve Problems: Identify root issues, ask effective questions, and guide clients toward the right solutions—even when they’re unsure what they need
Assist Digitally: Help clients log in, navigate online banking, and resolve debit card issues
Manage Loan Inquiries: Provide answers about loan balances, payments, and internal transfers between accounts
Navigate Systems: Use internal tools and resources efficiently to find information and resolve concerns
Resolve Issues First-Time: Aim to fully resolve client needs in a single interaction whenever possible
Communicate Clearly: Maintain a calm and confident tone, especially in escalated situations, and de-escalate with empathy
Adapt Quickly: Thrive in a fast-paced environment where each client interaction is unique
Continuously Learn: Benefit from a thorough and ongoing training experience guided by talented bankers
Qualification
Required
High school diploma or equivalent
Minimum 1 year of experience customer service
Ability to adapt quickly in a fast-paced environment
Detail-oriented with excellent problem-solving skills
Comfort with technology and navigating multiple computer systems
Strong problem-solving skills with a knack for figuring things out independently
Clear and confident written and verbal communication skills
Patience and empathy to support a wide range of client needs; AS400 experience is preferred
Team mindset with the flexibility to shift gears and support others
Willingness to learn and grow your knowledge across banking services
Ability to work occasional weekends and extended hours
Ability to commute to the primary work location and occasionally to other work locations within driving distance
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday
Ability to review information and details at close range (within a few feet)
Preferred
Bank teller experience with a knowledge of retail banking products and services is preferred
Benefits
Medical, dental, vision, and employer-paid life and disability insurance.
401(k) match
Employee Stock Ownership Program (ESOP)
Banking benefits
Paid time off, including 11 Federal Reserve bank holidays.
Tuition assistance
Professional development programs.
Company
First Financial Bank NA
Since 1834, First Financial Bank has been empowering individuals and communities with secure, innovative financial solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Norm Lowery
Chief Executive Officer
Mark Franklin
SVP, Chief Lending Officer
Recent News
First Financial Corporation Indiana
2025-11-08
First Financial Corporation Indiana
2025-07-22
Arkansas Business
2024-01-15
Company data provided by crunchbase