University of Southern California · 4 months ago
Analyst, Application Support - Clinical Lab - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
United States
Full-time
Remote
Entry Level
$29/hr - $45.20/hr
2+ years expUniversity of Southern California is seeking an Application Support Analyst to manage departmental applications and reporting issues at Keck Medicine. The role involves troubleshooting end-user issues, providing training, and partnering with department leaders and vendors to enhance application functionality.
EducationHigher EducationUniversities
Responsibilities
Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS
Assist with system operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, and is a technical resource for others
Partner with department leaders to ensure tasks are met to ensure project goals, milestones and procedures are met timely., Works on projects throughout the organization, monitors and reports on project task progress, and is involved in multiple projects. Manages own work efforts for projects and manages time effectively while assuring attention to details
Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required
Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as the point of contact for department functions in relationship to implementing and managing responsible systems
Assist in training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments
Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned
Qualification
Required
High School or equivalent
2–5 years Experience in a Clinical Laboratory in a healthcare setting; CLS or MLT experience a plus
Good organization skills with ability to prioritize multiple activities in a rapidly changing environment
Strong customer service focus
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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