SouthernMED Pediatrics ยท 2 days ago
Patient Communications Specialist
Aiken, SC
Full-time
Onsite
New Grad, Entry LevelSouthernMED Pediatrics is a healthcare organization focused on providing quality care to patients. The Patient Communications Specialist plays a crucial role in managing patient inquiries and enhancing the patient experience through effective communication and coordination with clinical staff.
Child CareConsultingHealth CareMedicalTherapeutics
Responsibilities
Serve as the primary point of contact for patient inquiries via phone, email, patient portals, or in person
Provide accurate and timely information regarding appointments and general services
Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up
Schedule, confirm, and reschedule appointments using eClinicalworks EMR
Document all patient interactions in accordance with HIPAA and organizational policies
Escalate complex issues to appropriate departments while ensuring continued communication with the patient
Monitor patient feedback channels and assist with service recovery when necessary
Support internal communication efforts to improve patient engagement and satisfaction
Attend staff meetings
Manages time efficiently
Completes all mandatory training
Demonstrates commitment to superior patient and family experience
Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members
Prioritizes safety by taking initiative to identify and eliminate risks
Respects and considers patient rights to privacy by complying with all HIPAA guidelines
Communicates professionally and appropriately
Builds strong working relationships
Identifies, analyzes and solves problems
Accepts responsibility for decisions and actions
Utilizes appropriate resources to effectively and successfully execute responsibilities
Adheres to regulatory and company policies and procedures
Qualification
Required
High school diploma or equivalent
Working knowledge of computer applications
Ability to speak, read and write effectively
Demonstrates proper telephone etiquette
Ability to work independently without direct supervision
Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner
Preferred
Prior medical experience preferred
Knowledge and/or prior experience with insurance verification and patient accounts preferred
Prior experience with EMR preferred
Company
SouthernMED Pediatrics
SouthernMed Pediatrics offers childcare services such as lactation, prenatal counseling, flu clinics, ear piercing, and Parenting Support.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R. Kyle Guyton, MD
Co-Founder
Company data provided by crunchbase