This job has closed.

Pillars Community Health · 1 week ago

Community Support Team Supervisor

Berwyn, IL

Full-time

Hybrid

Mid, Senior Level

$62K/yr - $75K/yr

2+ years exp

Pillars Community Health is an organization focused on providing high-intensity community-based care for individuals with complex behavioral health conditions. The Community Support Team Supervisor leads an interdisciplinary team, overseeing clinical and administrative operations while ensuring high-quality, person-centered services are delivered to clients.

Health CareMedicalNon Profit

Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, hiring and training staff; planning, assigning, and directing work; evaluating performance; providing coaching and development (inclusive of providing clinical support, clinical and administrative supervision for direct service work) to enhance professional development and ensure quality services; addressing concerns and resolving problems; and completing administrative documentation as required by the position. Assumes responsibility for the work done by all inter-disciplinary team members

Cultivate a positive, collaborative team culture

Lead daily team huddles and weekly team meetings to facilitate communication and ensure coordinated care

Ensure staff meet direct service hour expectations and maintain high standards of documentation and clinical quality

Monitor staff compliance with required training and administrative policies

Provide direct services each week, including mental health rehabilitative services, therapy (individual, group, and/or family), and crisis intervention as needed

Conduct person-centered assessments and develop individualized treatment plans in collaboration with clients, families, and team members

Diagnose and treat behavioral health conditions using evidence-based practices such as Wellness Recovery Action Plan (WRAP), Illness Management and Recovery (IMR), and Motivational Interviewing (MI)

Identify and respond to changes in client needs, including decompensation or risk of hospitalization, and adjust levels of care accordingly

Coordinate care with family members, internal providers (medical, dental, SA/DV), and external partners such as schools, DCFS, hospitals, and community organizations

Deliver services in the home, community settings, in-office, and virtually, as appropriate

Respond to client and family needs outside of scheduled sessions, including during crises

Monitor team caseloads and ensure appropriate staff-to-client ratios

Assist with scheduling to ensure client needs are met daily

Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards

Complete and review clinical documentation (i.e., IM+CANS, progress notes) to ensure accuracy, quality, and timeliness

Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and programmatic needs

Participate in cross-team initiatives and care coordination with other internal services

Attend required organizational meetings, in-services, training sessions, and consultation groups

Provides mission-focused care, supervision, and leadership towards improving the health of our communities and empowering individuals through compassionate, whole-person care. Embodies the values of PCH, including access, community, diversity, respect, and service excellence, in all work operations

Qualification

LCPC/LCSW/LMFTCommunity Support Team experienceClinical supervisionEvidence-based practicesCommunication skillsOrganizational skillsInterpersonal skillsProblem-solving skillsTeamworkGrowth mindset

Required

Masters' Degree in counseling, psychology, clinical social work or related field required

At least 2 years of experience in the mental health field

LCPC/LCSW/LMFT required

Experience providing clinical and administrative supervision required, with experience directing the course of treatment

Strong supervisory, planning, and organizational skills

Excellent communication and interpersonal skills

Experienced with utilizing systems thinking approaches and demonstrates capabilities of analyzing and solving problems

Demonstrates resilience and a growth mindset. Is proactive and adapts with ease to new requirements, the needs of the program, the clients served, and the organization

Works effectively with teams and individuals, demonstrating the ability to build relationships and achieve common goals

Demonstrated knowledge of implementing evidence-based practices

Committed to the mission and vision of the organization

Must maintain a safe driving record and have current valid Illinois Driver's License

Personal vehicle needed