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Thread HCM · 1 month ago

Managed Payroll Specialist (REMOTE)

United States

Full-time

Remote

Entry, Mid Level

$21/hr - $28/hr

2+ years exp

Thread HCM is a human capital management company focused on delivering superior personal service and technology. They are seeking a Managed Payroll Specialist to provide payroll processing, technical support, training, and customer service for multiple clients, ensuring accurate payrolls and high client satisfaction.

ConsultingHuman ResourcesOffice AdministrationSaaSSoftware

Growth Opportunities

Responsibilities

Process payroll for multiple clients - Manage timeline, send reminders, perform maintenance (status changes, leaves, PTO, court ordered deductions), close time, share pre-payroll reports for approval, process and share post-payroll reports. Manual checks and off cycle runs as needed. Wage statements. Verifications of employment

Payroll Process Improvement - Proactively evaluate current client and Thread internal processes to ensure effectiveness and accuracy. Document current process. Continue education on payroll knowledge, laws and system abilities. Administer ticketing system effectively

Client Training - Coordinate with Thread trainers to provide iSolved training for clients

Time, Benefits and Tax - Coordinate with Time, Benefits and Tax SMEs to build effective processes that meet client goals and deadlines

Client Retention - Meet payroll compliance and client expectations. Respond to tickets timely (under 90 mins) and pick up the phone when appropriate. Maintain a minimum NPS score of 70 or greater. The Specialist strives to form a productive partnership with each client, following up on all problems and inquiries to ensure full resolution to achieve a controlled client retention of 98%