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Valley Strong Credit Union · 3 weeks ago

Member Experience Representative (Floating) - Bilingual

Central Visalia, Visalia, CA, US

Full-time

Onsite

New Grad, Entry Level

$18.75/hr - $24.33/hr

Valley Strong Credit Union is a values-driven organization focused on helping people and communities prosper. The Member Experience Representative will provide exceptional member service, process financial transactions, and promote credit union products to build strong relationships with members.

BankingFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Processes financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer

Provides services to Member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance

Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns

Utilizes basic sales techniques to deepen existing Member relationships, often while processing transactions

Maintains responsibility for all cash controls and follows proper balancing procedures

Identifies Members’ needs, cross-sells and refers Members to appropriate business partners

Recommends alternative channels such as online, mobile, and digital solutions

Identifies and reports fraudulent activity to prevent potential loss to credit union

Assists in the proper operation of the ATM and Teller Cash Dispenser units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc

Checks acceptance approval within assigned limits

Ensures confidentiality of all Member and credit union information

Efficiently and accurately processes all Member transactions on multiple systems

Reviews and maintains knowledge of products, fees, and policies, and stays current on offerings to make product suggestions with assistance

Understands the role in sales growth and meets branch-assigned and individual goals

This position may be required to travel to alternate work location based on business needs

Performs other duties as assigned

Qualification

BilingualFinancial transactions processingCustomer serviceSales techniquesMathematical skillsPoliciesProblem-solvingCommunication skills

Required

High School or GED

related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute dividends and interest

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written or oral form

The Team Member occasionally must lift and/or move up to 10 pounds

Ability to stand for long periods of time

Must be able to process transactions in an efficient manner

Must be able to communicate policies and procedures to Members in an easily understood and professional manner

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures