Technical Support Engineer jobs in United States
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Securitas Technology ยท 11 hours ago

Technical Support Engineer

positionChicago, IL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$60K/yr - $65K/yr

Securitas Technology is a world-leading provider of integrated security solutions. They are seeking a Technical Support Engineer to provide application and configuration support to Dealers/Integrators, assisting with the installation and service of 3xLOGIC video and Access Control products.

Physical SecuritySecurityVideo
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H1B Sponsor Likelynote

Responsibilities

Develop and maintain an extensive working knowledge of your supported 3xLogic products
Learn and maintain a fundamental understanding of all product operating environments
Work with 3XLogic customers to diagnose and resolve all hardware and software issues, answer questions and alleviate concerns
Remotely install, configure and deploy software on physical servers as well as virtualized environments
Troubleshoot system reported issues
Troubleshoot network connectivity issues
Be the liaison between the customer and engineering teams
Work collaboratively with the sales, engineering, and product development teams to ensure all are aligned with the customer needs
Efficiently and effectively provide detailed documentation of customer interactions in the ticketing management system
Other tasks as assigned by management

Qualification

Video Management SystemsElectronic Access Control SystemsTroubleshooting hardware/softwareWindows 10Microsoft SQL ServerVirtualized environmentsKnowledge transferOrganizational skillsCommunication skillsProblem-solving skills

Required

Background in Video and Access Control Security Systems
Strong organizational skills
Excellent verbal and written communication skills
Ability to transfer knowledge and translate technical concepts to non-technical customers
Ability to learn in a fast-paced environment
Functional knowledge of Windows 10, Server 2008 to current
Experience in troubleshooting system hardware, software, and integration issues
Experience in using and setting up virtualized environments
Experience in basic network and firewall setup and troubleshooting network communication issues
Strong knowledge of database architectures and methodologies, ideally of Microsoft SQL Server 2008+ and the ability to manipulate data effectively and efficiently using SQL
Excellent knowledge of VM Environments and Microsoft Clustering
Ability to work without direct supervision

Company

Securitas Technology

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Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
location
Uniontown, Ohio, USA
people-size1001-5000 employees
web-link
https://www.securitastechnology.com

H1B Sponsorship

Securitas Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Sara Rios Rivera
HR Business Partner
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Recent News

Newswire
Securitas Technology Releases 2026 Global Technology Outlook Report
2025-10-10
Newswire
Securitas Technology Named Installer of the Year at 2025 SAMMY Awards by Security Sales & Integration Magazine
2025-05-07
Company data provided by crunchbase