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Oracle · 2 months ago

NetSuite Senior Customer Success Insights Analyst

United States

Full-time

Remote

Senior Level

6+ years exp

Oracle is seeking a highly motivated, results-oriented Senior Customer Success Insights Analyst to join the Global Customer Operations team. This pivotal role is responsible for transforming customer data into actionable insights to enhance customer engagement, satisfaction, and long-term success.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Responsibilities

Analyze Customer Success data and KPIs to identify trends, risks, and opportunities related to customer health and business performance

Develop and maintain dashboards and reports using BI tools to track key metrics such as customer churn, retention, engagement, and satisfaction

Conduct deep-dive analyses to assess the effectiveness of Customer Success initiatives and inform continuous improvement

Present clear, actionable insights and recommendations to Customer Success leadership and other stakeholders to support data-driven decision-making

Partner with cross-functional teams, including Finance, Data Science, Sales, and Customer Success, to drive initiatives that enhance the customer experience

Automate and optimize data workflows and reporting processes to ensure data integrity, quality, and governance

Monitor and measure the impact of Customer Success strategies using relevant KPIs and business metrics

Mentor junior analysts, establish best practices, and stay current with emerging tools to continuously help elevate the team’s reporting and analysis capabilities

Qualification

Data analysisBusiness intelligence toolsCustomer Success metricsExcel modelingTableauPower BIOracle Analytics CloudProject managementData storytellingCross-functional collaboration

Required

Bachelor's degree in Business, Analytics, Finance, Information Systems, or a related field

5-7 years of experience as a Business Analyst, Financial Analyst, Operations Analyst, or in a similar data-driven role, ideally within a SaaS, technology, or customer-facing environment

Demonstrated expertise in data analysis, reporting, and visualization

Advanced proficiency with MS Office Suite (Excel, PowerPoint, Word, Outlook)

Strong Excel modeling skills

Track record of successful project management, including the ability to take ownership and deliver on multiple priorities and deadlines concurrently

Strong executive communication and data storytelling skills

Ability to simplify complex topics for non-technical stakeholders

Highly analytical self-starter with strong attention and organization skills

Motivation to solve complex business problems

Comfortable operating independently and as part of a high-performing team

Adept at engaging with executive leadership