Wilderness Road Hospitality · 1 day ago
Customer Service Operator
Stanford, KY
Full-time
Hybrid
Entry Level
1+ years expWilderness Road Hospitality is seeking a Customer Service Operator (CSO) who will serve as the first point of contact for client inquiries. This role is crucial in providing exceptional service and support, ensuring a positive experience for customers while working in a hybrid model.
Hospitality
Responsibilities
Serve as the initial contact for all incoming customer calls, delivering effective and efficient solutions
Profile callers to accurately determine when and where calls should be further transferred
Responsible for accurately maintaining client data and insurance information
Responsible for processing specialized functions in a timely manner
Collaborate with the team by performing other general operational duties as assigned, supporting the overall success of our customer service efforts
Qualification
Required
High school diploma or equivalent
One to three years of customer service experience
Excellent communication and interpersonal skills, with the ability to empathize with customers and provide outstanding service
Detail-oriented with the ability to multitask and manage time effectively
Ability to handle confidential information
Ability to use multiple systems and online resources efficiently
Ability to obtain and grow an understanding of life insurance and learn how to explain information to clients
Strong computer literacy and open to learning new applications
Company
Wilderness Road Hospitality
What began as a mission to bring life back to Stanford’s downtown has developed into a one-of-a-kind destination for visitors to stay, eat, shop, and relax in a beautiful small-town setting.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase