Merck · 1 month ago
Associate Director- Field Access Management CRM Strategy and Operations Lead
USA - Pennsylvania - North Wales (Upper Gwynedd)
Full-time
Hybrid
Lead/Staff, Director/Executive
$140K/yr - $220K/yr
5+ years expMerck is a leading global healthcare company, and they are seeking an Associate Director for Field Access Management CRM Strategy and Operations. This role involves defining and executing the strategic roadmap for the FAM CRM, ensuring operational readiness, and enhancing customer engagement through effective CRM capabilities.
BiotechnologyHealth CareMedicalPharmaceutical
No H1B
Responsibilities
Define and communicate a clear strategic vision and roadmap for FAM CRM that aligns with enterprise objectives, enhances user experience, and leverages market best practices
Serve as primary relationship lead for FAM CRM partner
Maintain and execute the strategic FAM CRM roadmap, continually identifying opportunities for enhancement by following market trends and partnering with internal stakeholders and users to ensure business needs are met
Ensure CRM capabilities function as intended and related business processes are executed to maximize capability realization
Align processes with compliance requirements and prepare for core strategic platform upgrades from a business perspective
Triage and resolve operational issues to meet business needs
Manage CRM demand planning across all business units
Develop and implement measurement plans to assess success
Engage with legal, compliance, and other relevant bodies to ensure alignment on new customer interaction approaches
Communicate with senior business leadership to align strategies, share progress, and mitigate risks
Partner with technical and strategic stakeholders to implement CRM capabilities
Qualification
Required
BS/BA degree required
Minimum of 5 years in Sales/Marketing Operations, IT, field sales, field access, or account management
Proven experience as a product owner, CRM manager, or in a similar enterprise-wide solution role
In-depth knowledge of Field Access CRM platforms
Agile and scrum methodologies
Program/project management
Capability implementation
Business process design
Strategic thinking
Business acumen
Ability to connect CRM functionality to broader business strategy and customer experience
Strong verbal and written communication skills
Capacity to translate technical concepts for non-technical stakeholders
Demonstrated cross-functional collaboration, negotiation, and influence skills
Proficient in data analysis for CRM insights and data-driven decision-making
Benefits
Medical
Dental
Vision healthcare
Other insurance benefits (for employee and family)
Retirement benefits, including 401(k)
Paid holidays
Vacation
Compassionate and sick days
Company
Merck
Merck is a biopharmaceutical company that offers medicines and vaccines for various diseases.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.59MKey Investors
Private Capital AdvisorsGavi, the Vaccine Alliance
2018-11-25Post Ipo Equity· $0.59M
2016-01-21Series Unknown· $5M
1980-12-19IPO
Leadership Team
Betty Larson
Executive Vice President and Chief Human Resources Officer
Dean Li
Executive Vice President and President, Merck Research Laboratories
Recent News
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