Xylem · 1 week ago
Manager of Data Operations
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
5+ years expXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Manager, Data Support and Operations leads a team responsible for maintaining, supporting, and optimizing Xylem’s enterprise data systems while ensuring data availability and system performance.
Professional ServicesSporting GoodsTravel
Responsibilities
Lead and develop a team of data support professionals providing technical support across Xylem’s enterprise data and analytics systems
Manage incident response and service requests, ensuring timely resolution of P1–P3 issues and adherence to SLAs
Oversee data system maintenance, monitoring, and performance optimization to ensure uptime, data quality, and reliability
Partner with IT, data engineering, and business stakeholders to align infrastructure, security, and governance standards
Maintain user access controls, documentation, and training materials that promote data integrity and user enablement
Drive process automation and continuous improvement initiatives to enhance efficiency and prevent recurring issues
Foster a culture of accountability, growth, and collaboration through coaching, mentorship, and team development
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Data Science, Data Analytics, or related field
5–8 years of experience in data operations, support, or technical leadership roles
Proficient in BI and data integration tools such as Power BI, Tableau, SSIS, and Azure Data Factory
Skilled with SQL/NoSQL databases, ETL workflows, and modern data warehouse technologies (e.g., Databricks, SAP BW/DW)
Experience with cloud data platforms including AWS, Azure, or Google Cloud
Strong understanding of data governance, privacy regulations (GDPR, CCPA), and security best practices
Proven ability to manage incident response (P1–P3), SLAs, and stakeholder communications
Hands-on experience with system monitoring tools (Datadog, Splunk, Nagios) and ITIL-based support frameworks
Excellent communication, troubleshooting, and leadership skills with a proactive, customer-focused approach
Preferred
Professional certifications such as CDMP, DGSP, ITIL, or cloud credentials (AWS or Azure)
Experience with automation or scripting (Python, Bash) to improve data support efficiency
Familiarity with ITIL service management frameworks and best practices
Proven success leading cross-functional teams on data support or optimization projects
Strong focus on continuous improvement, innovation, and proactive problem prevention
Benefits
Paid Volunteer Program
Employee Resource Groups (ERG)
Company
Xylem
Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges.
10001+ employees
H1B Sponsorship
Xylem has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Bill Grogan
Senior Vice President and Chief Financial Officer
Matt Latino
VP, Finance and Segment CFO Americas, Applied Water Systems and Measurement & Control Solutions
Recent News
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