Johnson & Johnson · 1 month ago
Export Customer Service Analyst
Titusville, New Jersey, United States of America
Full-time
Hybrid
Mid Level
3+ years expJohnson & Johnson is a leader in healthcare innovation, striving to develop smarter treatments and solutions for complex diseases. The Export Customer Service Analyst will ensure accurate and compliant processing of international affiliate orders while optimizing export processes and collaborating with various departments to enhance efficiency.
Hospital & Health Care
Responsibilities
Understand and optimize Export processes to improve lead times and efficiencies. Implement automation and digital improvements where possible
Advise management of changing needs of customer base and recommend process changes to accommodate customer requirements
Responsible for providing processes, troubleshooting, and solutions to Sr. Coordinators on Export team as it relates to system capabilities, processes, and affiliate management
Ensure adherence to all policies, procedures, regulations, and quality compliance (FDA, DEA, J&J QA standards) to be ready for internal and external audits
Export Analyst will lead projects to support system upgrades, new product launches, new country launches, recalls, acquisition, and divesture activities as appropriate
Lead and support implementation of projects, ensuring clear and timely communication on status to business partners
Partner with Supply Chain, E2E Global Production Planning, Transportation, Operations, Controlled Substance Compliance, RD&S, etc. to resolve issues, complaints and/or adhoc inquiries
Investigate and research to resolve issues, present the data and effectively communicate action plan and resolution to affiliates and leadership, as the need arises
Develop deep knowledge of Export processes, country policies, metrics, and regulatory standards
Drive digital analytics to create and customize Export lead time metrics dashboard
Write and maintain SOPs in Tru-Vault to ensure all Export processes are clearly documented, standardized, and trained
Export Analyst will act as lead trainer for new resources and others as appropriate
Qualification
Required
Minimum of a Bachelor's/University or equivalent degree is required
A minimum 3 years of working experience
The ability to handle ambiguity within the J&J NA Deliver and Supply Chain enterprise
Advanced order management systems knowledge
Prior project work experience
Analytical and/or Lean Thinking background
Ability to work with individuals from different cultures and backgrounds
Demonstrates an understanding of the supported franchises and business processes needed to achieve results
Understands relevant products and applies this knowledge to day-to-day responsibilities
Customer-centric background
Ability to build professional relationships across functions and sites, both internally and externally, to achieve shared goals
Experience analyzing problems, issues, and situations
Ability to communicate expertly and effectively through multiple channels (i.e., phone, email, and other business correspondence)
Ability to effectively present information and respond to questions from peers and supervisors / managers
Preferred
Knowledge and experience in import/export
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase