Midwest Tape, LLC · 1 month ago
Digital Operations Coordinator
Holland, OH, US
Full-time
Hybrid
Entry Level
$20/hr - $22/hr
1+ years expMidwest Tape, LLC is a company that has been serving libraries with media content for over 30 years. They are seeking a Digital Operations Coordinator to manage vendor relationships, ensure the quality of media products, and collaborate with various departments to optimize media operations.
NewsPublishing
Responsibilities
Communicate with vendors and publishers to request missing or replacement assets
Address and resolve operations-related questions and issues
Onboard and maintain vendor ingestion services
Monitor service logs and coordinate production support for exceptions
Identify and resolve issues with incomplete or errored products
Ensure timely and accurate integration of media products
Correct and update product data to maintain accuracy and satisfy requirements
Work closely with internal stakeholders to prioritize tasks and ensure timely product integration into the system
Collaborate with the acquisitions team to ensure vendor accounts are functioning correctly
Address any operational issues with vendor accounts
Perform quality checks on incoming media products to ensure they meet company standards
Run and analyze reports to identify areas needing attention
Implement corrective actions based on report findings
Address and resolve issues identified through patron-reported errors
Ensure a high level of customer satisfaction, both internal and external
Utilize JIRA for tracking issues, managing tasks, and collaborating with team members
Qualification
Required
Proficiency in using FTP and other asset distribution systems
Proficiency in Microsoft Excel
Experience with high-volume data and media management/correction
Ability to run and analyze operational reports
Strong troubleshooting skills for resolving technical issues
Experience with JIRA (or a similar tool) for task and issue management
Excellent communication skills for vendor and internal correspondence
Strong organizational and time-management skills
Ability to work collaboratively with different departments
Attention to detail and a proactive approach to problem-solving
Customer service orientation and ability to handle complaints effectively
Preferred
Bachelor's degree in Electronic Media, a related field or equivalent experience
1-2 years' experience in digital operations or a related field is required
Experience with ONIX 3.0 standards and best practices is preferred
Understanding of HTML is an asset
Experience with writing database queries is an asset
Benefits
Medical, dental, & vision insurance
401k + match
Profit sharing
Paid vacation and personal time
Flex time
10 paid holidays
Company performance bonus
Holiday bonus
Paid time to volunteer
Training & career development opportunities
Company
Midwest Tape, LLC
What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase