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PSECU · 1 month ago

Foreclosure Specialist

State College, PA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

PSECU, the Pennsylvania State Employees Credit Union, is seeking a Foreclosure Specialist to join their team. This role involves managing mortgage collections, overseeing foreclosure processes, and ensuring compliance with applicable laws to minimize losses and risks associated with delinquent real estate loans.

BankingFinancial ServicesLendingNon Profit

Responsibilities

Responsible for the management and monitoring of delinquent mortgage loans to prevent charge offs and increase recoveries

Responsible for monitoring third party vendors, adherence to established performance standards, and Service Level Agreements. Identifying and implementing alternative solutions, as necessary

Review and cure manager-escalated calls, resolve member problems, and complete account research requests. This includes being a primary contact for administrative duties and systems, DoBS, BBB Consumer Complaints, etc. Track issues and information to identify potential training improvements

Compliance with all applicable laws and codes to include but not limited to Fair Debt Collection Practices Act, PA Statutes and Codes, Bankruptcy Code and Rules, Telecommunication Practices Act, Military Lending Act, Fiduciary Code, Telephone Consumer Protection Act, and the Rules of Civil Procedure

Provide oversight and support to PSECU’s foreclosure process. Manage processes and activities related to Real Estate Owned properties to include adherence to local ordinance standards, prevention of weather and security damage, negotiate property pricings and realtor expenses, conduct property preservation reviews and maintenance, and the liquidation process. Negotiate asset sales and fees for maximum recovery efforts

Oversee the foreclosure process on real estate loans with the goal of minimizing loss and risk to the organization. Respond to inquiries regarding foreclosure process, maintain records of notices or filings, calculate reinstatement or payoff figures, and update loan account information with modified balance information

Gather loan or account information to be used in court proceedings or shared with attorneys, agencies, or other lien holders

Responsible for effectively managing risks within the scope of assigned job responsibilities. This includes assisting in annual review of controls, policies, and procedures to effectively manage and mitigate risk. Assist in providing support to unit audits to ensure compliance to all regulatory requirements. Assist in conducting training on mortgage collection processes and systems. Identify training needs based on deficiencies identified through call reviews and process monitoring and adjust training materials based on business needs

Assist in conducting training on mortgage collection processes and systems. Identify training needs based on deficiencies identified through call reviews and process monitoring and adjust training materials based on business needs

Conduct quality assurance of collection calls and departmental work to identify potential opportunities for improvement. Disseminate information to operational managers to assist with coaching and implementing potential procedural and process changes

Responsible for testing system enhancements and changes, new services and developing, updating and maintain procedures and training materials. Ability to identify internal control deficiencies, assesses their impact on operations, and develops the steps necessary to correct them

Ability to identify internal control deficiencies, assesses their impact on operations, and develops the steps necessary to correct them

Other duties as assigned

Qualification

Mortgage collectionsForeclosure process managementRisk managementCompliance knowledgeTraining developmentQuality assuranceCommunication skillsProblem-solving skills