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BAYADA Home Health Care · 1 day ago

Admissions Coordinator, Hospice

Merchantville, NJ

Full-time

Onsite

Entry, Mid Level

$20/hr - $23/hr

2+ years exp

BAYADA Home Health Care is currently seeking a Part Time Admissions Coordinator to join their Hospice Triage Services team for Weekend Coverage. The Admissions Coordinator is responsible for receiving and coordinating hospice referrals, collaborating with various departments, and ensuring a positive experience for clients and families at the beginning of their hospice journey.

Health CareMedical

H1B Sponsor Likely

Responsibilities

Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way

Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures

Ensure all activities performed align with the hospice leadership team

Serve as the lead coordinator for client pre-admission activities and is responsible for all aspects associated with the referral management processing of hospice referrals from physicians, hospitals, facilities, and other community sources

Coordinate BAYADA hospice services with referral sources, insurance companies, clients, and families

Process client referrals, coordinate client admissions, collaborate closely with hospice branch operations and sales team, and enter client admission data after all hospice requirements have been met and documented

Collaborate with different BAYADA functional offices to obtain necessary billing information, clinical information, referral source/account preferences, and build effective working relationships within the work group for the benefit of our clients

Perform an initial screening/verification of benefits according to Medicare, Medicaid, and third-party payor guidelines, coordinate equipment with contracted vendors, and gather supporting information and/or documents pertinent to client admission to the program

Ensure that operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations

Accept all new referral calls and monitor all referral fax lines and portals

Contact the client and family, liaison and/or Program Manager, referral source, and branch staff within one (1) hour of the referral

Enter all information gathered accurately into HCHB

Contact the insurance company for eligibility and authorization. Obtain sufficient client and insurance information to confirm the hospice service line

Perform an initial screening to determine suitability for admission to Hospice care according to Medicare, Medicaid, and third-party payer guidelines

Maintain discretion, as the position could be exposed to highly confidential information

Explain benefits to families and clients directly at the beginning of their hospice experience, working with and supporting them

Coordinate care and share knowledge about the services provided and hospice philosophy with the clients and their families

Positively impact the experiences of our clients and families, increase our response time to referral sources, and create a team environment between sales and operations

Confirm the benefit period and explain hospice services, benefits, and philosophy to clients, family members, and significant others

Ensure maximum reimbursement through initial payer source, benefits, eligibility verification, and authorization processes

Provide accurate insurance and admission information to admission staff to ensure appropriate disclosure of rights and responsibilities, financial liabilities, and benefit plan details to clients and their families

Completes required payer source verification forms

Schedule an appointment with the client and family for a hospice informational meeting

Secures a hospice order for evaluation/admission. Confirm and obtain Do Not Resuscitate

Coordinate hospice durable medical equipment/ comfort kits in place upon client arrival and with hospital staff upon discharge to ensure a smooth transition for the client when arriving home

Confirm and audit client charts in HCHB, ensuring all necessary documents are signed, dated, and uploaded to HCHB

Participate as a member of the marketing team by following up on pending referrals, developing and maintaining positive relationships with referral sources, and assisting in developing strategies and plans for site and company growth

Provide the Billing Coordinator, or designee, with insurance and billing documentation, client location, and client level of care as needed for final confirmation prior to admission

Maintain communication with pending clients, families, and referral sources and routinely follow the progress of any non-admissions

Participate in the service office morning stand-up calls

Ensure operations remain in accordance with BAYADA policies and procedures, and applicable local, state, and federal regulations

Attend in-services and continuing education programs when appropriate and assigned. Remain current on innovations, developments, new procedures, and techniques as they may pertain to referral information

Promote BAYADA’s philosophy, mission statement, and administrative policies to ensure quality of care

Maintain client and staff privacy and confidentiality pursuant to the HIPAA Privacy Final Rule

Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff

Perform related duties, or as required or requested by supervisor

Qualification

Hospice experienceLicensed Practical Nurse (LPN)Effective communicationCustomer service skillsMicrosoft Office SuiteOrganizational skillsTeam collaborationCritical thinkingAttention to detailPositive attitude

Required

Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability

Four (4) year college degree

Minimum two (2) years of experience and/or training with hospice. Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred

Has a positive attitude and willingness to learn throughout employment. Self-starter with excellent verbal and written communication skills

Ability to work in a demanding, high-stress environment

Sit, stand, bend, lift, and move intermittently and be able to lift at least 25 lbs

Move equipment and supplies necessary for job functions

Abide by all occupational safety and bloodborne pathogen protocols to minimize illness and/or injury and exposure to infectious and communicable diseases, chemicals, and repetitive motions

Demonstrates confidence to openly discuss the benefits of hospice and obstacles one may have when choosing hospice

Possesses a high sense of integrity, negotiation, advanced customer service skills, and effective organizational and interpersonal skills

Ability to work collaboratively with clinical, sales, and non-clinical staff members

Ability to work with outside physician offices, hospitals, and facility Administrators to coordinate client start of care. Learn and utilize HCHB, including hospice workflow tasks

Ability to think critically and manage multiple tasks and priorities at any given time

Willingness to learn hospice regulatory standards related to job-specific duties, including but not limited to hospice Medicare Conditions of Participation, etc

Extensive knowledge of hospice benefits, services and philosophy, phone etiquette, thoughtfulness, and initiative to obtain and relay information correctly and efficiently

Demonstrate effective communication skills working with the hospice program's clinical/ops team, sales team, referral sources, physicians, nurses, clinical management, and other healthcare personnel

High attention to detail and a willingness to assist the daily operations in all applicable methods and practices

Cope with work involving ill, disabled, and dying clients

Proficient in Microsoft Office Suite (including Excel and Teams)

Ability to read, write and effectively communicate in English

Preferred

Minimum two (2) years of experience and/or training with hospice. Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred

Licensed Practical Nurse (LPN) certification is preferred but not required

Benefits

Paid Weekly

Company

BAYADA Home Health Care

Glassdoor3.7

BAYADA Home Health Care, one of the largest home health providers with over 325 locations in the U.S. and operations in Germany, India, Irel

Founded in 1975

Pennsauken, New Jersey, USA

10001+ employees

http://www.bayada.com

H1B Sponsorship

BAYADA Home Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)

2021 (4)

2020 (2)