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Texas Workforce Commission · 1 day ago

Customer Service Representative (Fort Worth)

Fort Worth, TX

Full-time

Onsite

New Grad, Entry Level

$3,127.54/mo - $3,127.54/mo

0+ years exp

Texas Workforce Commission connects people with careers across the state, and they are seeking a Customer Service Representative. The role involves providing exemplary customer service while processing unemployment benefit inquiries and ensuring a positive experience for all customers.

EducationGovernmentPersonal DevelopmentPublic RelationsService IndustryStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Processing UI claims over the phone and data entering information into benefit system and databases

Responding to and resolving routine UI inquiries received both through inbound calls, and online callback forms

Ensuring a positive and exemplary experience with all customers

Providing accurate, valid, and complete information to customers using the right methods and tools

Calming upset or emotional customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution

Documenting all customer contacts and accurately processes documents or pending issues

Gathering facts and issuing eligibility determinations

Providing information on unemployment insurance claims provisions, rules, policies, processes, and requirements to claimants and employers

Researching information in benefit system to address customer inquiries or issues

Providing information about the appeal process to claimants or employers, as applicable

Remaining flexible and assisting with additional tasks as needed for the success of the department and division

Qualification

Customer service experienceData entryMicrosoft WordMicrosoft ExcelBilingual EnglishBilingual SpanishTyping speed (40 wpm)Call center experienceGovernment benefits knowledgeVerbal communicationWritten communication

Required

Six months of experience in customer service, clerical, call center, or administrative support work

You must physically be able to work at the Tele-Center in Fort Worth, Texas

Experience in a government benefits or other benefits/insurance program

Handling of applications and eligibility determination experience

Prior customer service and/or call-center experience

Ability to type 40 words per minute with minimal errors

Experience using computers

Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer

Excellent verbal and written communication skills strongly preferred

Bilingual (English and Spanish)

Benefits

Defined Retirement Benefit Plan

Optional 401(k) and 457 accounts

Medical Insurance

Paid time off, including time for vacation, sick and family care leave

Company

Texas Workforce Commission

Glassdoor3.7

Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.

Founded in 1936

Austin, Texas, USA

1001-5000 employees